Frequently Asked Questions: Your guide to shopping online!

We know that buying online can raise doubts, which is why we have created this frequently asked questions guide to help you resolve them so that you can enjoy your experience at Edeltion to the fullest.

1. What type of products can I find at Edeltion?

At Edeltion you will find a wide range of products from different brands and categories. We carefully select each product to offer you the best quality at the best price. You can look at our catalog here .

2. How can I make a purchase at Edeltion?

Making a purchase at Edeltion is very simple. You just have to follow these steps:

  1. Choose the products you want to buy and add them to your cart.
  2. Create an account or sign in to your existing account.
  3. Enter your shipping address and payment method.
  4. Review your order and confirm the purchase.
  5. You will receive a confirmation email with all your order information!

3. What payment methods can I use?

At Edeltion we accept the following payment methods:

  • Credit and debit cards: Visa, Mastercard, American Express...
  • Google Pay
  • Apple Pay
  • ShopPay

4. What are the shipping costs?

Shipping costs vary depending on the destination country and the shipping method chosen. You can check the details of the shipping costs in the shipping information section of our website.

5. How long does it take for my order to arrive?

The estimated delivery time is calculated by adding the estimated handling time and the estimated shipping time . The delivery time of your order varies depending on the destination country and the shipping method chosen. Product management times are 2 to 5 business days. Shipping times are 3 to 5 business days. If the estimated delivery time has already passed and your order has not yet arrived, please contact us.

6. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on the carrier's website.

7. Can I return a product?

Yes, at Edeltion you can return up to 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

Several types of products are exempt from returns. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary, hazardous materials or flammable liquids or gases.

8. How can I contact customer service?

If you have any questions or need help, you can contact our customer service through the following channels:

At Edeltion we are always ready to help you!

We hope this FAQ guide has been helpful to you. If you have any other questions, do not hesitate to contact us. Happy shopping at Edeltion!